nnbaji Privacy Policy

1. Data Controller

1.1 nnbaji operates the Platform at nnbaji.app and acts as the data controller in respect of the personal data of users of the Platform. All enquiries relating to data privacy should be directed to our support team at [email protected]. We aim to acknowledge all privacy-related requests within three business days (Bangladesh Standard Time, UTC+6).

2. What Personal Data We Collect

2.1 Registration data: When you create an nnbaji account, we collect your full legal name, date of birth, residential address, email address, and phone number. This information is required to verify your identity, comply with age verification requirements, and administer your account.

2.2 Identity verification (KYC) documents: To process withdrawal requests and comply with anti-money laundering obligations, we may require copies of government-issued identification (such as a National ID card or passport), proof of address, and in some cases proof of payment method ownership. These documents are handled with the highest level of care and stored securely.

2.3 Financial and transaction data: We record details of all deposits and withdrawals made through the Platform, including the payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction amounts in BDT, timestamps, and transaction reference numbers. This data is retained to fulfil regulatory obligations and to resolve any payment disputes.

2.4 Gaming and betting activity: We collect records of your gameplay sessions, bets placed, game results, bonus usage, and account balance history. This data is used to provide our services, detect fraud or unfair play, and comply with responsible gaming obligations.

2.5 Technical and device data: When you access the Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud prevention, and service optimisation.

2.6 Communications data: If you contact nnbaji support via email or any other channel, we retain records of that correspondence, including your contact details and the content of your messages, in order to manage your enquiry and improve our support services.

2.7 Cookies and tracking technologies: The Platform uses cookies and similar technologies to maintain session state, remember your preferences, and collect anonymous analytics data. Please refer to Section 8 of this Policy for full details of our cookie practices.

3. How We Use Your Personal Data

3.1 Account administration: To create and maintain your nnbaji account, process your deposits and withdrawals, and communicate essential service updates with you.

3.2 Identity verification and fraud prevention: To verify your age and identity in accordance with our Terms & Conditions, to detect and prevent fraudulent activity, and to protect the integrity of the Platform for all users.

3.3 Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, age verification requirements, and any other legal duty that requires us to process or retain your data.

3.4 Service improvement and analytics: To analyse Platform usage patterns, identify technical issues, improve game offerings, and develop new features that better serve our players across Bangladesh.

3.5 Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to apply responsible gaming tools at your request or where we identify a concern, and to communicate resources and support options to you where appropriate.

3.6 Marketing communications: With your consent, to send you information about promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market. You may opt out of marketing communications at any time by contacting [email protected].

4. Legal Basis for Processing

4.1 nnbaji processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account administration and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and age verification requirements.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing of your data for marketing communications, where you have provided explicit consent. You may withdraw consent at any time.

5. Sharing Your Personal Data

5.1 nnbaji does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly to the extent necessary to operate the Platform:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, and other payment partners, to process your deposits and withdrawals.
• Game providers: Including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe, to the extent required to deliver game functionality and audit game results.
• Identity verification services: Third-party KYC providers used to verify your identity and comply with age verification requirements.
• IT and security service providers: Companies that provide hosting, cybersecurity, fraud detection, and analytics services that support the Platform's operation.
• Legal and regulatory authorities: Where required by law, court order, or regulatory authority to disclose personal data.

5.2 All third-party service providers engaged by nnbaji are required to handle your personal data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.

6. Data Retention

6.1 nnbaji retains your personal data for as long as your account remains active and for a period thereafter as required to comply with legal obligations and to resolve any disputes or claims. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of an account, in line with standard AML record-keeping requirements.

6.2 Where personal data is no longer required for any of the purposes described in this Policy and no legal retention obligation applies, we will securely delete or anonymise that data. Anonymised, aggregated data (which can no longer identify you) may be retained indefinitely for analytical purposes.

7. Data Security

7.1 nnbaji implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel, and regular security reviews of our infrastructure.

7.2 While we take every reasonable precaution to protect your data, no electronic transmission or storage system is entirely immune to risk. You are responsible for maintaining the security of your account credentials. If you suspect any unauthorised access to your account, please contact [email protected] immediately.

7.3 In the event of a data breach that is likely to result in a high risk to your rights, nnbaji will notify affected users without undue delay and will take prompt remedial action to contain the breach and mitigate any harm.

8. Cookies and Tracking Technologies

8.1 nnbaji uses cookies — small text files stored on your device — and similar tracking technologies to support the operation of the Platform. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled without impairing the Platform's core functionality.
• Analytics cookies: Used to collect anonymous data about how users navigate and use the Platform, helping us identify areas for improvement. This data does not identify you personally.
• Preference cookies: Used to remember your language settings, display preferences, and other personalisation choices between sessions.

8.2 You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain parts of the Platform from functioning correctly.

9. Children and Minors

9.1 The nnbaji Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under the minimum age, their account will be closed immediately, any remaining balance will be handled in accordance with our Terms & Conditions, and all associated personal data will be securely deleted unless retention is required by law.

9.2 If you have reason to believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we may take prompt action.

10. Changes to This Privacy Policy

10.1 nnbaji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. Updated versions will be published on this page with a revised effective date. Where changes are material, we will take reasonable steps to bring them to your attention.

10.2 Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of how nnbaji handles your personal data.

11. Contact Us

11.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data nnbaji holds about you, please contact our support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly, fairly, and in full, in accordance with our obligations.